Terms and conditions

Introduction

The following terms and conditions ("Terms") govern your use of Pokies Lounge Casino (the "Site" or "Service"). By accessing, browsing, or using the Site, you agree to be bound by these Terms.

Account Registration

1. Eligibility: You must be at least 18 years old to register an account with us.
2. KYC and Verification Requirements: We may request identification documents from you to verify your identity and age. Failure to provide such documentation may result in the closure of your account.
3. Responsibility for Account Security: You are solely responsible for maintaining the confidentiality and security of your login credentials.

Deposits and Withdrawals

1. Accepted Payment Methods: We accept deposits via Visa, MasterCard, Bitcoin, Neteller, Skrill, and Bank Transfer.
2. Minimum and Maximum Limits: The minimum deposit is $25, while the maximum deposit limit per transaction is $5,000. For withdrawals, the minimum amount is $100, with a weekly maximum of $4,000.
3. Processing Times and Fees: All deposits are processed instantly, with no fees applied. Withdrawals may take 1-3 business days to process.
4. Anti-Money Laundering Policy: We reserve the right to request additional information from you in order to comply with our anti-money laundering obligations.

Bonuses and Promotions

1. How Bonuses Are Credited: Welcome bonuses are credited automatically upon your first deposit, while other promotions can be activated through the site's promotional page.
2. Wagering Requirements: A 30x wagering requirement applies to all bonus funds received.
3. Expiry and Abuse Clauses: Bonuses will expire if not used within a specified timeframe (usually 30 days). Abuse of bonuses or other promotions may result in the closure of your account.

Gameplay and Fairness

1. RNG Usage: We use Random Number Generators to ensure fair gameplay.
2. Game Malfunctions: In the event of a game malfunction, all bets placed will be voided.
3. Limits on Play and Responsible Gaming Tools: You can set deposit limits, wager limits, and session reminders through our responsible gaming tools.

Responsible Gambling

1. Self-Exclusion Options: You may self-exclude your account for a specified period or permanently by contacting our support team.
2. Deposit, Wager, and Session Limits: You can set deposit limits, wager limits, and session reminders through our responsible gaming tools.
3. Help and Support Links: We provide links to responsible gambling organizations such as Gamblers Anonymous Australia and Gambling Help Online.

Prohibited Activities

1. Bonus Abuse: Engaging in bonus abuse, including but not limited to, taking advantage of welcome offers in multiple accounts or participating in promotions without making a deposit.
2. Fraud, Collusion, or Manipulation: Any form of cheating, collusion, or manipulation will result in the immediate closure of your account and potential legal action.
3. Use of Bots or Automated Systems: The use of bots or automated systems to interact with our Site is strictly prohibited.

Account Suspension and Closure

1. Voluntary Account Closure: You may choose to close your account at any time by contacting our support team.
2. Breach of Terms: Failure to comply with these Terms may result in the suspension or closure of your account.
3. Inactivity and Dormant Accounts: If your account remains inactive for 12 months, we reserve the right to close it.

Privacy and Data Protection

1. Information Collected: We collect personal data including but not limited to name, address, email, and financial information.
2. Use and Storage of Personal Data: We use and store your personal data in accordance with our privacy policy, which can be found on the Site.
3. GDPR Compliance (if applicable): As a UK-based operator, we comply with the General Data Protection Regulation.

Limitation of Liability

1. Losses: We shall not be liable for any losses incurred by you as a result of using our Site or participating in promotions.
2. System Errors: In the event of system errors, we reserve the right to void all bets placed and cancel any winnings accrued.
3. Third-Party Links: We are not responsible for the content or policies of third-party links provided on our Site.

Amendments and Updates

1. Right to Modify the Terms: We reserve the right to modify these Terms at any time without prior notice.
2. Notification of Changes: Any changes will be posted on the Site, and it is your responsibility to regularly review these Terms for updates.